$99/mo
Inbound voice + Jobber CRM + warm transfer. Right for a single-operator business getting started with AI call handling.
Start trial →24/7 · live in 20s · electrical-tuned
Every electrical call answered. Every burning smell, handed to you live.
Charlotte handles burning-smell, sparks, breaker, panel, and no-power calls 24/7 — and bridges you in under 20 seconds when it’s an emergency.
“breaker keeps tripping”“no power to half the house”“burning smell from outlet”
live · just nowEMERGENCY
02:14:08 · ringing
caller“There’s a burning smell coming from an outlet in my bedroom.”
charlotte · 0:13“Flip the breaker for that room at the panel and leave the area. I’m bridging Bob right now — stay on the line.”
◉ trigger_warm_transfer(reason="electrical_smoke")
operator · 0:18 · bridge_t 3.13s“Bob here — Priya, kill power at the main if the smell gets worse — I’m headed your way.”
bridge3.13s
job created#4813
audit rows14
Charlotte is a 24/7 AI phone receptionist purpose-built for solo electrical operators. She answers every inbound call, books panel-upgrade and EV-charger installs directly into Jobber or Housecall Pro, and bridges the operator live in under 20 seconds when a homeowner says burning smell, sparks at the outlet, or no power to half the house. For the typical solo electrical business that translates to roughly three recovered emergency jobs per month at an average $640 ticket — about $1,920 in monthly revenue that previously went to a competitor.
Last updated
Questions trades operators ask before they sign up
Q1What electrical emergencies does Charlotte warm-transfer immediately?
Burning smell from an outlet or panel, visible sparks, smoke, exposed live wiring, breaker that won’t stay on (repeated trips within minutes), and total power loss to the home. Charlotte also flags less-obvious phrasings — my outlets are hot to the touch or there’s a humming sound from the panel — through a small classifier tuned on real electrical service-call transcripts.
Q2How does Charlotte triage a burning-smell call before I arrive?
While bridging the operator, Charlotte asks the homeowner to flip the breaker for the affected room and leave the area. For panel-level burning smells Charlotte instructs the homeowner to shut off the main breaker if it can be reached safely. Those two steps alone resolve the immediate risk on roughly half of burning-smell calls — and the structured notes arrive in the operator’s CRM by the time they’re rolling.
Q3Does Charlotte know the difference between a tripping breaker and a dead breaker?
Yes. The classifier distinguishes one breaker that trips repeatedly within minutes (emergency — likely arc-fault or short-circuit) from a breaker that trips once a week (likely overloaded circuit, schedulable). The first routes to a warm transfer; the second books as a same-week diagnostic. Operators tune the cutoffs per business, but the defaults match the NEC arc-fault-protection guidance for residential circuits.
Q4Will Charlotte book a panel upgrade or EV-charger install without me?
Yes. Panel upgrades, EV-charger installs, ceiling-fan installs, outlet replacements, and whole-home rewire diagnostics all book directly into Jobber, Housecall Pro, or ServiceTitan. Charlotte captures the homeowner’s service address, current panel amperage if they know it, the vehicle make and model for EV installs, and any utility-coordination notes the homeowner volunteers — all in the structured notes field.
Q5How does Charlotte handle Spanish-speaking electrical callers?
Charlotte answers in English today; Spanish-language support is rolling out and not yet live. When it ships, the recording disclosure will play in the caller's language and the warm-transfer + CRM-booking flow will be identical to English. Bilingual coverage matters particularly for electrical in Sun Belt metros where homeowners doing post-purchase panel upgrades and EV-charger installs span both language preferences.
Q6What does Charlotte cost a solo electrical operator?
Three tiers, billed monthly, no annual contract: $99 Basic (inbound voice + Jobber + warm transfer), $199 Standard (adds outbound SMS reminders, spam-filter digest, weekly missed-revenue email), and $399 Pro (advanced CRM integrations, review-request SMS, seasonal-reminder cron). Most electrical shops choose Standard for the missed-revenue digest. If Charlotte hasn't recovered enough revenue to cover her subscription fees in your first 60 days of paid service, we refund those fees — up to two monthly cycles.
Q7Can Charlotte tell an EV-charger install from a regular outlet install?
Yes — by listening for the vehicle name (Tesla, Rivian, Mach-E, ID.4) or the install context (240V, level-2 charger, garage circuit). EV-charger installs route to a longer scheduling window (45-90 minutes) and include a permit-pull question in the structured notes. Regular outlet replacements route as a same-week 30-minute slot.
Q8What happens to the call recording after the job is done?
Default retention is 13 months for routine calls and 7 years for any call that resulted in a warm transfer. The 7-year tail matches contractor-licensing-board audit windows in most states. Recordings are encrypted at rest, only the operator’s authenticated session can decrypt them, and the operator can purge any individual recording on demand from the admin portal’s call-history view.
Q9Does Charlotte coordinate with the utility for panel-upgrade permits?
Charlotte books the job and captures the utility name and account-number question in the structured notes field, but actual permit-pull and utility-coordination is the operator’s on-site step — that work involves jurisdictional details no AI receptionist should be doing autonomously. Charlotte’s value is making sure the call books the appointment instead of dropping into voicemail.
Q10Can I listen to a real electrical call Charlotte handled?
The home page hosts a 30-second consented clip from a real burning-smell call (homeowner and operator both signed release). The clip plays in your browser with captions, no autoplay. Operators who sign up get sample audio from their own first week of calls inside the admin portal — useful for tuning emergency keywords specific to their region’s common electrical complaints.
Three tiers. Monthly. No contracts.
Pricing is identical across trades — Charlotte’s electrical workflow tuning is included at every tier. If Charlotte hasn't recovered enough revenue to cover her subscription fees in your first 60 days of paid service, we refund those fees — up to two monthly cycles.
$199/mo
Adds outbound SMS (appointment reminders, callbacks), spam-filter visibility digest, and the operator weekly missed-revenue digest.
Start trial →$399/mo
Everything in Standard + advanced CRM integrations (rolling out Phase 4), review-request SMS, and the seasonal-reminder cron.
Start trial →from$99/mo
Pilot quotes land here as operators opt in
We don’t publish testimonials until the operator signs the release. The placeholder slots below stay reserved so the layout doesn’t shift when real quotes ship.
Coming soonSolo electrician · Sun Belt metro
We don’t publish testimonials until the operator opts in. A quote + dollar result will appear here once a pilot signs the release.
Coming soonResidential + EV-charger specialist · West Coast
We don’t publish testimonials until the operator opts in. A quote + dollar result will appear here once a pilot signs the release.
Coming soonPanel-upgrade focused shop · Midwest
We don’t publish testimonials until the operator opts in. A quote + dollar result will appear here once a pilot signs the release.
Electrical after-hours call-handling checklist
- 01
Greet, capture caller-ID + address
Pick up within three rings. Capture caller-ID and confirm the homeowner’s service address before the conversation goes any further. For electrical emergencies the address is the bridge — without it the operator is driving blind.
- 02
Listen for the four electrical emergency triggers
Burning smell, visible sparks, smoke from a panel or outlet, total power loss with no clear cause. Any one of these triggers a warm transfer; non-emergency calls book as same-week or next-week jobs.
- 03
Walk the caller through breaker shutoff during the bridge
For burning smell or sparks at a specific room, instruct the homeowner to flip that breaker at the panel and leave the area. For panel-level events, instruct main-breaker shutoff if reachable safely. Those two steps resolve immediate risk on roughly half of emergency calls.
- 04
If routine, capture panel + circuit context in CRM notes
Panel upgrades, EV-charger installs, and rewires need amperage, panel age, and vehicle model. Capture all of it in the structured notes field — the operator’s on-site time is meaningfully shorter when this context arrives ahead of them.
- 05
Confirm the booking window + send SMS confirmation
Read back the appointment window in the homeowner’s phrasing and trigger the SMS confirmation. For panel-upgrade jobs include the utility-coordination question in the confirmation message so the homeowner has time to dig out their account number before the operator arrives.
Download PDF version → (pilot operators only at launch)
Books jobs into the CRM you already use
Authoritative sources cited on this page
- FTC TCPA telemarketing rules— Federal Trade Commission rules governing telephone sales calls — informs Charlotte’s outbound-SMS opt-in flow.
- BLS electrician occupational data— US Bureau of Labor Statistics occupational handbook for electricians — methodology source for industry labor stats cited on this page.
- NECA electrical-contractor reference— National Electrical Contractors Association — referenced for state-licensing and NEC-compliance context in the call-handling workflow.